Facebook needs moderators, that much is clear. But when moderators step outside the guidelines of the site and block content that shouldn’t have been blocked, a big problem emerges.
Carlotta Trevisan from Turin, Italy posted a photo of two lesbians kissing and this photo of soccer stars soccer stars Ivan Rakitic and Daniel Carrico sharing a celebratory on-field smooch to support International Day Against Homophobia and Transphobia, and some of her Facebook friends were none too pleased.
One called it “disgusting” and another commented “Take it down. I have young children to protect.”
They also flagged the photo as inappropriate, which prompted a Facebook moderator to take a look.
Carlotta next received an email telling her to remove the image immediately, saying it violated the “community’s standards on nudity and pornography.”
Outraged, she refused to take down the harmless photos and soon her account was deleted.
Facebook is claiming that the incident was a mistake, and that very well may be true.
“In an effort to quickly and efficiently process reports we receive, our community operations team reviews many reports every week, and as you might expect, occasionally, we make a mistake and block a piece of content we shouldn’t have. We can understand how people can be frustrated with this when, as in this case, a mistake happens,” a spokesperson from Facebook said.
Mistakes will always happen, but we haven’t ever heard a story of someone’s account accidentally being deleted for posting a photo of a straight couple.
h/t: Gay Star News