Words Fly

Airline Apologizes for ‘Faggot’-Dropping Employee With Lame Tweets

united bad pr
United Airlines' PR people: robots?

What’s a multinational corporation with over $16 billion in yearly revenue to do after one of their prized employees calls a gay couple “faggots”? Probably just like, ignore reporters’ requests for comments and issue boilerplate “apologies” to concerned citizens via Twitter, right?

As you can see at left, United’s sad excuse of an apology is: “We don’t tolerate discrimination & are take the complaint seriously. We are reviewing internally & aren’t able to corroborate.” Corroborate? They’re basically saying, “We know we’re an accessory to a crime, but we just, uh, don’t want to deal with it yet.”

They also don’t want to put any of their huge PR resources toward working with the press. Queerty searched high and low for a spokesperson phone number or corporate communications e-mail, but we found nothin’. So this reporter shot off an e-mail to the best thing we could find: [email protected], asking for a comment by noon today—no answer. You should do the same, and ask that they at least issue a public apology to Billy Canu and his partner; it’s all the couple is asking for.

We haven’t seen any other news outlets with any real responses from United, either. A local news station in Denver managed to squeeze this statement out of them yesterday:

“United does not tolerate discrimination of any kind,” said airline spokeswoman Megan McCarthy. “We have received this complaint and are reviewing, and we will reach out to the customer directly.”

In other news, an airline we thought was more gay-friendly is filing for bankruptcy, so maybe being anti-gay is a thought-out business strategy for United. Hell, the f-bomb-dropping manager even boasts on his LinkedIn profile that he was honored by CEO Glen Tilton for “Excellence in Customer Service 2010.”

Something tells us he won’t be getting that award this year.

UPDATE (2:25pm): After we asked if they’d gotten an apology from United yet, Billy Canu tells us: “No – we haven’t heard anything yet besides the stock answer everyone has received. I assume they just hope it dies out. Hard to believe that an apology is to much to ask.”