Madonna is all set to embark on her Madame X tour next month… Or is she?
Over the weekend, fans received an email saying the tour’s opening night had been postponed five days, from September 12 to September 17, and that performances scheduled for September 13 and 14 were being moved to October. Meanwhile, the performance scheduled for September 15 was being canceled altogether.
The email cited a delay in “highly specialized production elements” as the reason for the schedule change. But, it added, the “good news” was fans could get refunds on their tickets, if they wanted. (How considerate.)
In a statement to fans, Madonna said: “Madame X Is a perfectionist and wants to give you the most unique, magical, and musical experience. She underestimated the amount of time it would take to bring this kind of intimate theatrical experience to you and wants it to be perfect!!! Thank you so much for your understanding.”
Unfortunately, her fans, some of whom had paid as much as $2000 for tickets, weren’t quite so understanding. Many had already booked non-refundable flights to New York and made non-refundable hotel reservations thinking they were going to see her.
when you do a residency, everyone is coming to you.
this is really shitty #madonna !!
— ICONIC (@rebelsresisting) August 27, 2019
@ThisIsBillG is dreaming of his 9/14 concert not to be postponed to 10/12 due to “highly specialized production elements being delayed”. WTF?! You’ve had over 4 months to prepare for this!!! @ThePerezHilton @TMZ @TheShadeRoomm @JustJared @jimmyfallon @jimmykimmel
— Bill Griffith (@ThisIsBillG) August 27, 2019
— Neal (@nealmasri) August 27, 2019
Hey @Madonna considering you’ve cancelled your appearance at my 30th birthday party in New York. Any chance you can send me a birthday card in the post? ?
— Steph Hall ?? (@steph_innit) August 27, 2019
2 weeks before the show and she is changing everything??? That’s insane I cannot change my flight ticket and the hotel reservation. How can I get a refund for all my expenses?
— Jorge Ayala (@OhMyJorge) August 27, 2019
@Madonna @LiveNationNYC @LiveNation by not rescheduling these cancelled shows, u think anyone is gonna spend this kinda money on another show??? Also “good news, you got a refund!” Is disgusting .?????? #madamex #madonna #cancelled #tour
— John Boy (@xJOHNBOYx) August 27, 2019
.@Madonna cancelled the first 3 dates of the #MadameXTour in NYC…no postponement, just a cancellation for those of us w/ those tickets. Refund in 7-10 business days. Would be nice if she acknowledged it but her current tweets are about how she needs a day off ?
— Dennis Sarlo (@dennissarlo) August 27, 2019
Considering that the people who pay top dollar to attend opening night/week performances are usually a singer’s biggest fans, it’s a pretty crappy thing for Madonna to do to those who have padded her pockets the most over the decades.
But it’s also not unprecedented. She did the same thing for her last two tours. And all that is in addition to her regularly showing up several hours late for performances.
Moral of the story: Avoid the headache (and the expense) and wait to see the DVD version of the concert.